AI Assistants & Chatbots
Available 24/7, always well-informed
An AI assistant answers questions, handles requests, and supports customers or colleagues — at any time of day. No queues, no forgotten replies. I build assistants that fit your business and your tone, not generic off-the-shelf chatbots.
- available for customers
- 24/7
- fewer routine support queries
- -60%
- trained on your documents
- 100%
available for customers
fewer routine support queries
trained on your documents
What is AI Assistants & Chatbots?
An AI assistant is a digital team member trained on your specific knowledge and processes. You can deploy it for customer service on your website, as an internal knowledge base for your team, or as support for specific tasks like quotes or intakes.
Who is this for?
- Businesses with many recurring customer questions currently handled via email or phone
- Teams losing time searching through documents, manuals, or procedures
- Business owners who want to be reachable for customers outside office hours
How does it work?
01
Define goal and scope
What should the assistant be able to do? Who are the users? I ask the right questions to determine which type of assistant works best and what belongs in the knowledge base.
02
Build the knowledge base
I process your documents, FAQs, procedures, and product information into the assistant's knowledge base. It gets trained on your specific context.
03
Build & configure
I build the assistant, set the tone of voice, and handle the technical integration with your website, intranet, or messaging channel. Security and privacy are central.
04
Test & refine
We test together extensively. I refine the responses until the assistant does what you expect. After delivery I monitor the first weeks alongside you.
Ready to get started?
Book a free 30-minute call. No obligations.
Frequently asked questions
- What's the difference between a chatbot and an AI assistant?
- A traditional chatbot follows fixed scripts. An AI assistant understands free language, thinks along, and retrieves answers from a knowledge base. It can handle questions you couldn't have anticipated.
- How does it handle privacy and data security?
- I always build with privacy in mind. Data is not shared with external parties without reason. For sensitive information I use self-hosted models or strict data processing agreements.
- Can the assistant connect with my CRM or other systems?
- Yes. I can connect the assistant to your CRM, ticketing system, calendar, or other tools, so it doesn't just provide information but can also take actions.
- What if the assistant gives a wrong answer?
- That risk always exists. That's why I always build in a clear escalation route: if the assistant doesn't know or is uncertain, it hands off to a team member.